Job Title: Helping Hands Technician - 12 months Fixed Term Contract
Reporting to: Area Manager
Job Location: Strabane
Job Purpose: Shelter NI provides a technical service through its GABLE project and we require a person with a technical background to identify, scrutinise, specify and carry out minor works at the homes of our clients.
Salary Scale: £18,070
Hours: 37 hours
Closing date: 23/02/18
Main Purpose of Position and Responsibilities:
Ø Providing a minor repairs service to the properties of owner occupiers/private tenants
Ø Visiting client’s homes to carry out an assessment (full or partial)
Ø Producing individual reports recommending services and works that will address the client's needs
Ø Determining the nature of the work required and how they should be delivered, e.g. NIHE grants process, Trusted Trader Scheme, Helping Hands Service, ESC, etc.
Ø Determining the exact work that will be carried out under the Helping Hands Scheme and the cost of the materials needed to complete the job
Ø Ordering and obtaining the materials necessary to carry out the required repairs and keep appropriate records of the work carried out and the materials used
Ø Carrying out a wide range of small household repairs and minor adaptations to a high standard, in a professional fashion and ensuring the satisfaction of the client
Ø Ensuring that all work is carried out in a safe manner and that the Health & Safety policy is adhered to
Ø Ensuring all equipment used to undertake work is well maintained and safe to use
Ø Ensuring that the most appropriate Disable Living Equipment (DLE) is recommended, ordered and installed
Ø Ensuring DLE stocks are maintained consistently
Ø Adhering to terms and conditions set out in Shelter NI’s Trusted Trader Code of Conduct
Ø Working in close co-operation with all other members of the team to ensure that the needs of the clients are identified and that they receive a response which satisfies them
Ø Providing technical advice to staff and clients when required.
Ø Ensuring the smooth day to day running of the service
Ø Maintaining appropriate records as required in the procedures for the service
Ø Assisting administrative support to set priorities, develop work schedules, monitor progress, track project details, data, information and activities in relation to project reporting
Ø Assisting the management team to audit and analyse existing processes, identifying where improvements can be made and implement changes to improve project performance and effective use of resources and; evaluate processes and results in relation to key performance indicators
Ø Keeping up to date with changes to procedure or legislation relevant to the work undertaken
Ø Ensuring the general health and safety of all project staff and visitors to the GABLE premises
Ø Complying with organisational policies and procedures
Ø Carrying out any other duties which the Area Manager may reasonably require from time to time
Ø Proven practical experience > 3 years in building industry.
Ø Ability to deliver the Technical Specifications for Minor Works as per the Adaptations Design & Communications Toolkit
Ø Physical Health - Good general health. Good mobility. Presentable
Ø Experienced in a frontline customer service environment
Ø Basic use of Microsoft Office, Word, Excel, Outlook, Power Point, etc
Ø Excellent communicational skills, approachable, informative with good problem identification and problem-solving skills
Ø Strong attention to detail
Ø Commitment to the goals of GABLE and to the values and vision of Shelter NI
Ø Valid driver’s license
Ø Provision of a car for work purposes
Ø Be willing to attend any training required to fulfil role
Ø Formal Building qualification. Practical > 5 years in building industry
Ø A basic knowledge of the Housing Health & Safety Rating System
To apply to this post please download both the Application Form and separate Equality Opportunities Monitoring Form from below and return to email@example.com by 4pm on Friday 23rd February 2018.
Please note that a CV will be not accepted.